Panacea offers maintenance and support services for a range of applications deployed in the enterprise, including:

• TProprietary company applications developed for a range of functions such as finance and accounting, HR, manufacturing, and sales and marketing
• Corporate web sites, intranets and extranets
• Commercial software, such as an ERP or CRM system, that has been customized for an organization
  
  

• Error tracking and debugging

• End user support

• Technical troubleshooting

• Application upgrades and enhancements

• Web content updates

• Quality assurance testing

• Documentation development and maintenance

Panacea can act as an extension of an IT support team, or provide turn-key services. We can help companies to respond to changing service level needs, with a"shadow team"in each engagement available for rapid deployment.

 

Our ranges of service level models for technical support are designed to suit the varying needs of clients, including:

• Flexible pricing parameters (flat rate, per-incident, per seat)

• After-hours, select-hours, or 24x7 support services

• Technical support services by phone, email and/or fax

Panacea supports applications based on a wide variety of platforms and technologies, including Web and client/server applications. For both maintenance and support services, we follow established escalation processes to ensure timely response and issue resolution. Panacea employs tools such as OnlineTrack and our own Knowledge-Based Support System to track issues to resolution, ensuring effective knowledge capture and sharing of information. Our systems also give the client continual visibility into maintenance and support activities, and detailed metrics and reporting.