In this era of technological progress, where every sector is changing its direction towards reform. So this leads to every possible way of cost-cutting and hence you can cut the expenses on the customer executives.
Why Chatbot App Development?
Chatbots hare actually been introduced to ease the issues of many industries on the communication leg. Chatbots are used in scaling and support for business expansion in their relationships with customers.
Wondering where chatbots are used? Chatbots are mostly used in important chat applications like Facebook Messenger, Slack, Telegram, and Text Message. According to data from the Global Web Index, we can find that 75 percent of users are mainly using one or more messengers. Undoubtedly, the mainly used applications are Facebook Messenger, Snapchat, WhatsApp, WeChat etc. It is a chatbot app, and the development of chatbots is quite necessary.
Key applications of chatbots in businesses:
- Easily accessible
Have you ever noticed that you have been in hell for a long time to join a customer care executive? According to the general public data, about 7-8 minutes are regularly spent, until they are finally handed over to one person. Gone are those days when customers used to wait long in the queue for the next executive.
Now since chatbots are virtual robots that never get tired and basically listen to you. So it improves your business in multi-dimensions.
Let us not compare bots to humans who are really tired of working a few times in system. But, when it is about developing chatbots, which never get tired digitally. This means that when a person is not bored, you may be able to maximize your volume and your profits. Less human workforce is deployed, so we can reduce spending. Chatbot app development creates better handling capabilities.
When human was able to manage 10-15 customers per hour, the chatbot could handle thousands of them at a time. These are the advantages of having a chatbot over 5 humans.
- 100% Flexible
Chatbots are highly flexible and can be easily used in any sector. Unlike other products when you have to do so much development and test for changing the platforms.
Switching chatbots is easy, as well. Bots have to be trained only by giving the right interaction structure and flow to transform your existing sector or industry.
- Enhances customer satisfaction
Customer satisfaction is also essential for an industrialist or business owner. If the customer is happy with the chatbot, he can place the order immediately. There are times lately in night when people visit website, and if they have a question, they can talk to the chatbot and resolve the question and process the order.
- Reduces manpower
The bots app is specifically designed to make AI works better than humans. Bots are designed and developed with Artificial Intelligence that helps companies save their investment on the workforce. These bots operate 24 * 7 on social media sites, messenger and other apps, where instant service usage applies.
Nevertheless, the chatbot as well as mobile application development initiates brand with less use of employees in the department of helpdesk. For that, brand requires to make an intelligent bot that realize the best use of keywords to respond to the customer.
Panacea Infotech is leading company in developing smart mobility and web solution including chatbots. Whether it is social media channel or chat apps like whats app, we help enterprises in chatbot as well as mobile app development. Our developers are experienced that helps us in developing best in class solution as per client’s business requirement.
Email us at firstname.lastname@example.org.