BMC Helix Delivers Industry-First End-to-End ITSM and ITOM Platform Powered by AI/ML

HOUSTON, Nov. 12, 2019/ BMC, a global leader in IT solutions for the digital enterprise, today announced the industry’s first and only intelligence-enriched, integrated IT Service Management (ITSM) and IT Operations Management (ITOM) platform with BMC Helix. Building on leading cognitive service management (CSM) capabilities, BMC Helix now includes both ITSM and ITOM capabilities enabling organizations to proactively and predictively discover, monitor, optimize, remediate, and deliver an omni-channel service experience for IT and line-of-business.


“Enterprises are experiencing a tech tsunami with trends like multi-cloud, multi-device (IoT), multi-channel, DevOps, AI/ML, and bots creating enormous complexities in their IT landscapes,” said Nayaki Nayyar, President, Digital Service and Operations Management, BMC. “To help manage this complexity, we are converging ITSM and ITOM capabilities into a unified BMC Helix platform to deliver the next-gen service experience for the Autonomous Enterprise.”

New Solutions Added: BMC Helix Remediate, BMC Helix Optimize, and BMC Helix Monitor


BMC Helix empowers IT and business users to eliminate silos, make better informed decisions, and future-proof the service and operations experience. With the addition of the ITOM portfolio, BMC has now added the BMC Helix Remediate, BMC Helix Optimize, and BMC Helix Monitor solutions to the BMC Helix suite, allowing customers to intelligently and automatically:

Business Benefits Gained with BMC Helix:


With the most comprehensive set of choices available across multi-clouds, deployment options, AI/ML platforms, channels, and pricing, the BMC Helix offering provides:

“As enterprises continue to expand multi-cloud strategies that blend dedicated on-premises and/or hosted private cloud infrastructure with one or more public cloud services and providers, the need for a common control plane across these assets becomes important,” said Mary Johnston Turner, Research VP, Cloud Management, IDC. “Enterprise technology buyers should begin planning now to develop the skills and invest in appropriate performance, analytics, and automation tools to optimize cloud system and service management of multiple clouds, container platforms, edge computing, and emerging functions and serverless architectures.”

BMC Helix suite of solutions offers a streamlined experience for modern enterprises with digital capabilities. You can also achieve digital innovation in your organization for a next-gen service experience. Katalyst Technologies, Panacea Infotech’s parent company has extensive experience in providing enterprise applications for end-to-end management of core business functions and can partner with you to develop new edge solutions for your business. Connect with our experts for free to know how we can meet the expectations of your millennial customers.